Regolamento

REGULATIONS OF BUS SERVICE:

AIRPORT BUS SERVICE CARPOLONIA PYRZOWICE

CARPOLONIA PROVIDES IRREGULAR TRANSFERS, THE TIMETABLES PLACED
ON ITS WEB SITE www.wizz-bus.com ARE JUST APPROXIMATE. IN CASE OF NO
RESERVATIONS, THE TRANSFER DOES NOT TAKE PLACE.
valid from 01.04.2009

1. General provisions

1.1 The following terms applied in the Regulations shall have
the meaning assigned to them hereto:

a) The Passenger – a person who takes advantage of the service
on the grounds of a valid ticket.
b) The Carrier – a company rendering Passengers service pursuant
to the permits and licences issued by competent authorities of public
administration.
c) The Ticket – a registered document authorizing to the service
for a person indicated in such document due to a defined routing, in
definite time and for a defined price.
d) The Acknowledgement – a registered document verifying booking
of a seat and determining a way of payment.
e) The Coach – a bus, a minibus or other road vehicle applied by
the Carrier to carry out the contract.
f) The Contract for Service – a contract concluded between the
Carrier and the Passenger at purchasing a ticket/booking of a seat; on the
basis of such contract the Carrier is obliged to carry a Passenger for a
particular payment and a Passenger’s luggage from a selected place to a
purposed place indicated on a ticket/acknowledgement.

1.2 Booking of a seat means conclusion of a contract for service
and acceptance of the provisions of the present Regulations.

2. Booking and purchase of a ticket

2.1 The line service is of completely bookable seats.
2.2 The reservation is possible by the Internet
(http://carpolonia.pl), through the representatives listed on the website
and by SMS.
2.3 Purchase of a ticket ie effected by a payment card at
booking a seat or by a transfer on to a unique bank account generated for a
particular booking. A payment is to be effected in 2-working day deadline
after booking of a seat, otherwise such booking is automatically cancelled.
Cost of payment effected by a payment card (PLN 2.50 per booking a seat) or
a transfer (a fee amount depends on a bank/post office) incurs the
Passenger.
2.4 The Passenger is obliged to submit a current telephone
contact number (including dialling codes).
2.5 The Passenger takes the overall responsibility for data
submitted to the Carrier’s Call Centre operator at booking of a seat by
telephone, and such Passenger is obliged to verify the correctness of such
booking (a day, routing, time, a telephone contact number)
2.6 The Carrier allows a payment in cash, only in the event of
telephone booking of a seat and if such way of payment has been selected.
The Passenger is obliged to use booking acknowledgement printed from
internet page.

3. Travel

3.1 The Passenger shall come to a bus stop indicated in the bus
timetable at least 10 minutes before the scheduled time of a coach
departure.
3.2 The passenger shall take a seat in a coach advised by a
coach staff.
3.3 If there are no bookings of seats, a coach does not serve
bus stops not requested, and hereby the Carrier reserves itself the right to
do so.
3.4 A coach may depart earlier, if all persons having booking of
a seat are present on the bus.
3.5 The Passenger is obliged to have a valid ticket for a travel
or an acknowledgement printed for the online booking panel. If a payment was
effected and the Passenger was not able to print a ticket, such Passenger
shall additionally take an original document proving such payment (bank
payment order, a giro transfer). The Carrier reserves itself the right to
refuse the travel of a person who shall not have one of the above mentioned
documents.
3.6 The Passenger is obliged to observe order regulations
binding in the transportation, as well as to follow instructions by a coach
staff.
3.7 The Passenger shall be liable for damage caused to the
Carrier (including, particularly, for devastation of coach equipment) and
other Passengers in compliance with the general rules bound by the Civil
Code.
3.8 The Passenger, who dirties a coach by malicious damage or
due to negligence, shall be obliged to repair such damage by himself/herself
or by payment for the Carrier’s benefit an equivalent of expenses to be
incurred by the Carrier for complete reparation of such damage (minimal
amount of PLN 50).
3.9 If a particular coach is provided with safety belts, the
Passenger shall be obliged to use belts during travel.
3.10 A child up to 12 years old, who does not exceed 150 cm
height, is to be carried in a protective car seat or other equipment
purposed to carry children, corresponding a child’s weight and height and
proper technical conditions. A care person travelling with a child is
obliged to provide a protective car seat. During the entire travel, a child
shall stay in a secured protective seat. It is possible for Carrier to
provide such seat for additional fee.
3.11 The Passenger is covered by the Carrier’s casualty
insurance. The insurance includes solely situations that may happen at
Passenger’s stay in a coach. Other random events causing the Passenger’s
harms outside a coach are not covered by such insurance.
3.12 The Carrier is right not to allow to take a place in a
coach or refuse continued travel without necessity to pay back the costs
incurred by the Passenger in connection with travel, in the events, if:

a) the Passenger does not observe the provisions of the present
Regulations,
b) the Passenger’s state shows consumption of alcohol or
stupefacients (ex.: narcotics),
c) the Passenger behaves in a manner troublesome to
co-passengers or/and to a coach driver.

Legal consequences of the events quoted in the first sentence
shall be borne by the Passenger. If the Carrier takes use of the powers
referred in that position, the Passenger shall not be authorized to demand
any compensation.
3.13 It is forbidden in coaches to consume alcohol beverages and
other stupefacients, and smoking tobacco.
3.14 The Carrier shall make efforts to carry the Passenger and
his/her luggage in relevant time, in compliance with time-table, but for
reasons independent on the Carrier, the Carrier is not able to guarantee it.
3.15 The Carrier is not responsible for delays and their further
effects caused by administrative factors (police inspections/etc.) or other
factors independent on the Carrier (ex.: weather conditions, obstructions in
road traffic).
3.16 The Carrier reserves itself the right to change the time of
departure to the Airport in 12-hour time before airplane departure. Greater
change than 2 hours is not allowed.
3.17 Departure from an airport depends on the airplanes
arrivals. Time of departure provided on a ticket is approximate, and if
though it is about 30 minutes after landing, it depends on many factors,
among other things, time of passport-luggage control, arrivals/departure
time of airplanes of other destinations. Waiting time for coach departure
from an airport may be prolonged maximally up to 2 hours from the time given
on a ticket and it does not make infringement of the terms of the present
contract.
3.18 In the event departure of the airplane is late more than 30 minutes, a coach does not waits for the Passengers. Passenger have right to use reservation with next departuring bus. Reservations are valid from 00:00 to 24:00 on the same day that is provided in the ticket.

4. Resignation and returns

4.1 Change of departure date may be provided at the very latest
for 24 hours before a date/an hour written down on a ticket or before a
date/an hour entered in a computer system of booking.
4.2 In the event of resignation by the Passenger to travel (a
date and the time of notification in writing is taken into consideration)
the Carrier is vested the right to deduct the following amounts:

a) 100% of a ticket value below 24 hours before leave.

Repayment of receivables for not used ticket is effected by the
Carrier, after receiving of the Passenger’s application. An application
shall include a number of booking of a seat and an account number (accounts
at the Polish banks are merely accepted) that a payment is to be effected.



5. Luggage

5.1 Every piece of the Passenger’s luggage carried in a luggage
hatch shall be characterized with the Passenger’s name and surname in the
accordance with an owned ticket. The Passenger is responsible for luggage
characterization.
5.2 The Passenger is right to carry 1 piece of luggage up to 20
kg weight free of charge.
5.3 The Passenger is allowed to take hand luggage up to 10 kg
weight and of dimensions ensuring free placement of hand luggage under a
seat or on a shelf directly over a seat. Dimensions of hand luggage shall
not be obstruction to other Passengers travel comfort.
5.4 Luggage exceeding the above specified limit may be carried
only then, if there is enough room in a luggage hatch. The Carrier takes a
charge for excess luggage amounting to 25 PLN/piece. The Carrier reserves
itself the right to refuse to carry excess luggage due to limited volume of
luggage hatches.
5.5 Sport equipment like skis, bicycles, windsurfing desks is
carried after earlier notification and additional charge. The price amounts
to 50 PLN/piece.
5.6 The Carrier is right to refuse to take particular luggage,
if it does not meet requirements defined in the present Regulations.
5.7 The Carrier’s responsibility for luggage carried in luggage
hatches is limited up to the amount of PLN 1000. In case objects of higher
value are carried, especially electronic equipment, the Passenger insures
such equipment on the his/her own account and notifies a coach staff on such
fact at handing luggage over into a luggage hatch.
5.8 The Carrier is not liable for luggage and belongings outside
a luggage hatch.
5.9 The Carrier is not responsible for damages consisting in
loss or damage of transported cash, jewellery, valuable papers, electronic
equipment and objects of scientific, artistic or collectorship value.
5.10 Objects left in a coach by forgetting or other reasons, are
not covered by the Carrier’s protection and liability.
5.11 The Passenger can make claims in writing form to the
Carrier’s address regarding luggage carried in a luggage hatch. But,
necessary condition is an oral notification of a complaint at collecting
luggage and giving a coach staff a confirmation in writing including
specification of a type of the occurred damage. In case a coach staff does
not put any annotation in a ticket, the Carrier shall not consider such
claim.

6. Claims

6.1 Claims resulting from performance of the contract for travel
shall be submitted to the Carrier’s address solely in writing form in
duration of 7 days from a date of occurrence of circumstances subject to a
claim. A person authorized to submit a claim is solely the Passenger or its
legal guardian. Claims submitted by the third persons shall not be
considered. At advancing a claim it is to refer a number of booking of a
seat.
6.2 The Carrier shall consider a claim in one-month upon a date
of claim delivery to the Carrier’s address.
6.3 A monthly period for advancing a claim concerned in pos. 6.1
does not refer to a claim regarding luggage loss or damage that are to be
notified to a coach staff at collecting luggage – see pos. 5.11.